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Employer Sponsored Job (Free to apply to)
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Job Title
Customer Support
Company
Performance Signs & Graphics
Job Description
We are seeking a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Last verified - 1 day(s) 5 hour(s) ago [What does Last Verified mean?]
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Location
Columbus, OH
Company Profile
WE DESIGN, PRINT AND INSTALL
With a combined experience of 40 years in the industry, Performance Signs & Graphics is confident of catering to all business promotion needs throughout Edmonton and Northern Alberta. We are the only certified 3M Di-Noc agent in the area. You can depend on us for superior-quality graphic films, vehicle wraps, and floor graphics. We are here to help you create a lasting impact on your customers’ minds with our products and services.
More Information
Exprience: 0
Salary: Hourly USD 22 to 42
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