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Employer Sponsored Job (Free to apply to)
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Job Title
Automotive Service Manager
Company
Firestone Complete Auto Care
Job Description
COMPANY OVERVIEW
Bridgestone Retail Operations, LLC employs over 22,000 teammates in North America and operates more than 2,200 company-owned stores. The store locations include Firestone Complete Auto Care, Tires Plus, Hibdon Tire, and Wheel Works. With 2,200 locations across America and over $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.
JOB DESCRIPTION
Combining in-depth automotive repair knowledge with people skills. This position will manage customer relationships and frequently serve as a liaison between technicians and customers. It will also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment.
RESPONSIBILITIES
Assign and schedule work duties to auto service staff according to individual skill level
Serving all automotive service needs of customers
Oversee the hiring and training of an effective auto service team
Ensuring high teammate retention
Maintain compliance with quality standards
Developing customer satisfaction and retention
Other duties as assigned
Preferred Qualifications:
2-year degree or equivalent
QUALIFICATIONS
High School Diploma or equivalent
4 years of auto service technical experience
1 year of service manager or service writer experience
Problem solving – customer complaints
Aptitude to manage inventory, scheduling, equipment maintenance, etc.
Capacity to lead and coach others
Teammate and customer/communication skills
Ability to recruit and select technicians and general service teammates successfully according to store requirements
Willingness to continue education and remain current in automotive repair issues
Must have completed all the current and required BSRO store education courses & modules required for this position.
Must have valid automotive driver’s license at all times in order to test drive customer’s vehicles
EMPLOYEE TYPE
Regular : Full time
Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.
Employment Eligibility
If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.
Last verified - 1 day(s) 19 hour(s) ago [What does Last Verified mean?]
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Location
Baltimore, MD
More Information
Exprience: 2
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