Job Description
Requisition Number: 150526 Company Name: **MEMBERS ONLY**SIGN UP NOW*** Service Line: 1RES - Kent-Residential & Commercial Services Employment Type: Regular Job Type: Full Time Education Level Required: High School Diploma / GED Work Experience Required: 3 - 5 years Travel Expectations: Up to 25%
OFFICE MANAGER (COORDINATOR)WITH CHIPPERS, A DAVEY COMPANY IN WOODSTOCK, VT
Invest in your future. Join one of the largest employee-owned companies in the nation! Davey has a unique culture that focuses on the open exchange of ideas, community partnerships, a commitment to safety, and delivering unrivaled client service while acting as industry leaders in horticultural and environmental services.
Chippers, a Davey Tree Expert Company and has offices in Woodstock, VT, Enfield, NH and Meredith NH, with the Office Manager position working out of the Woodstock office. Chippers provides professional green care services to residential and commercial clients throughout the region. The Office Coordinator Manager oversees a team of Client Experience Coordinators, who are often the first point of contact for our prospects/clients and play an important role in their overall client experience. This position is responsible for general office and client administrative management functions across all three Chippers: A Davey Company locations, with some additional marketing coordination duties.
What You'll Do:
*Supervises, trains and develops the CEC staff to ensure a high level of client service. Holds daily briefings and weekly huddles with team. *Assists clients who have questions, problems or complaints, working with Sales Consultants to solve issues as needed. *Conducts performance evaluations and completes performance scorecards for CECs; makes wage recommendations to the District Manager. *Oversees preparation and submission payroll information and benefit changes for the district through SAP & CRM. *Evaluation and delegation of responsibilities among staff in transition to new systems. *Coordinates local marketing activities. *Participates in department head meetings and conducts monthly coaching meetings with direct reports. *Promotes a sense of teamwork and a high standard of professionalism. *Participates in recruitment as needed *Gains a thorough knowledge and understanding of computer systems, reports, programs, promotions, human resource issues, and company policies and procedures. May also periodically assist in the development of new reports and reporting procedures. *Provides coaching, training, leadership, coordination and support in areas such as: office employee orientation, employee development, sales involvement, ergonomics - office safety
Skills We're Seeking:
*A college degree or a combination of education and experience is required *10 years of client services experience with several of those years in a supervisory role in an office environment *Strong leadership, training and coaching skills *Ability to delegate and follow-up *Curiosity and desire to learn new skills *Outstanding customer service and strong written and oral communication skills *Proficient in Microsoft Outlook, Word, and Excel *Ability to meet deadlines with attention to detail and accuracy *Expert organizational and analytical skills with ability to juggle shifting priorities *Payroll processing experience a plus *Preferred qualifications include prior working experience with CRM and SAP systems *Marketing knowledge a plus
What We Offer: *
*Paid time off and paid holidays *Opportunities for advancement *All job-specific equipment and safety gear provided *401(k) retirement savings plan with a company match *Employee-owned company and discounted stock purchase options *Group health plan *Employee referral bonus program *Locations throughout the US in major cities and desirable areas *Career development program supported by industry expert Safety Specialists and Skills Trainers *Scholarship program for children of employees *A charitable matching gift program *All listed benefits available to eligible employees
We are proud to be an Equal Employment Opportunity and Affirmative Action employer. As a service provider, our success depends upon our ability to attract and retain qualified personnel, regardless of their age, race, color, religion, gender, national origin, disability, sexual orientation, gender identity, military or veteran status, or other protected characteristics as established by federal, state or local law.
**MEMBERS ONLY**SIGN UP NOW*** has U.S. and Canadian operations in more than 47 states and five provinces and provides a variety of tree care, grounds maintenance and consulting services for the residential, utility, commercial, and government markets. Founded in 1880, Davey has been employee-owned for 40 years and has more than 10,000 employees who provide Proven Solutions for a Growing World. For more information, visit **MEMBERS ONLY**SIGN UP NOW***
