Job Description
Ability to multi-task and take initiative. Ability to work independently with minimal supervision. Ability to maintain a high level of accuracy in a fast-paced environment. Computer literacy, including proficiency with Microsoft Office Suite.
Salary
Competitive salary depending on experience.
Law Firm is seeking a highly motivated individual to join their team as a Collections Account Resolutions Specialist. This individual will be responsible for delivering superior customer service during the legal collection process. This role requires excellent verbal and written communication skills, the ability to work in a fast-paced environment, and an outstanding attention to detail.
Responsibilities:
- Provide superior customer service experiences to consumers contacting our office. - Make outbound calls to contact the consumer and assist them in resolving their account. - Answer inbound calls and assist consumers with their account throughout all areas of the legal process. - Identify accounts that need follow-up and manage them appropriately. - Negotiate and create payment arrangements to help the consumer resolve their account. - Maintain customer files accurately and update them in a timely manner. - Communicate with management and provide recommendations on account resolution. - Operate with a sense of urgency. - Abide by applicable federal and state laws and regulations. - Complete annual and ongoing compliance trainings in a timely fashion. - Other duties assigned by manager.
Requirements:
- High School Diploma - Law firm experience preferred. - Excellent verbal and written communication - Organizational skills and the ability to prioritize work tasks. - Ability to communicate professionally and courteously with team and colleagues. - Ability to multi-task and take initiative. - Ability to work independently with minimal supervision. - Ability to maintain a high level of accuracy in a fast-paced environment. - Computer literacy, including proficiency with Microsoft Office Suite.
Salary:
Competitive salary depending on experience.
Law Firm is looking for a Collections Account Resolutions Specialist who will be responsible for providing superior customer service during the legal collection process. The ideal candidate should have excellent verbal and written communication, the ability to work in a fast-paced environment, and an outstanding attention to detail.
Responsibilities:
- Deliver superior customer service experiences to consumers contacting our office. - Make outbound calls to contact the consumer and assist them in resolving their account. - Answer inbound calls and assist consumers with their account throughout all areas of the legal process. - Identify accounts that need follow-up and manage them appropriately. - Negotiate and create payment arrangements to help the consumer resolve their account. - Maintain customer files accurately and update them in a timely manner. - Communicate with management and provide recommendations on account resolution. - Operate with a sense of urgency. - Abide by applicable federal and state laws and regulations. - Complete annual and ongoing compliance trainings in a timely fashion. - Other duties assigned by manager.
Requirements:
- High School Diploma - Law firm experience preferred. - Excellent verbal and written communication - Organizational skills and the ability to prioritize work tasks. - Ability to communicate professionally and courteously with team and colleagues. - Ability to multi-task and take initiative. - Ability to work independently with minimal supervision. - Ability to maintain a high level of accuracy in a fast-paced environment. - Computer literacy, including proficiency with Microsoft Office Suite.
Salary:
Competitive salary depending on experience.
Law Firm is looking for an experienced and motivated Collections Account Resolutions Specialist to join their team. The successful candidate will be responsible for providing superior customer service during the legal collection process. They must have excellent verbal and written communication, the ability to work in a fast-paced environment, and an outstanding attention to detail.
Job Responsibilities:
- Deliver superior customer service experiences to consumers contacting our office. - Make outbound calls to contact the consumer and assist them in resolving their account. - Answer inbound calls and assist consumers with their account throughout all areas of the legal process. - Identify accounts that need follow-up and manage them appropriately. - Negotiate and create payment arrangements to help the consumer resolve their account. - Maintain customer files accurately and update them in a timely manner. - Communicate with management and provide recommendations on account resolution. - Operate with a sense of urgency. - Abide by applicable federal and state laws and regulations. - Complete annual and ongoing compliance trainings in a timely fashion. - Other duties assigned by manager.
Requirements:
- High School Diploma - Law firm experience preferred. - Excellent verbal and written communication - Organizational skills and the ability to prioritize work tasks. - Ability to communicate professionally and courteously with team and colleagues. - Ability to multi-task and take initiative. - Ability to work independently with minimal supervision. - Ability to maintain a high level of accuracy in a fast-paced environment. - Computer literacy, including proficiency with Microsoft Office Suite.
