Job Description
The Transportation Outbound Coordinator is responsible for providing support to our delivery agent network to ensure timely delivery to our stores. This requires daily communication and interaction with our stores and sometimes carriers. The main support is through email and phone communication, also utilizing an online program, PCSTrac, which also gives stores visibility to know what to expect. The main goal is to create a predictable view of what stores can expect and when processes are not followed and/or plans change, helping keep stores and delivery agents informed of the situation and ways to overcome the hurdles.
REPORTS TO: Transportation Supervisor
ESSENTIAL DUTIES AND RESPONSIBILITIES:
*Ensure all US and Canada Store deliveries are meeting SLAs (Service Level Agreements) * Communicate via email and/or phone with each of the delivery agents daily to ensure inbound arrivals and unloading schedule for PCS track to be updated *When volume unexpectedly fluctuates, cancelling and adding deliveries with stores, communicating via email and/or phone * Communication with stores/delivery agents if visibility to deliveries isn't in the system *Following up with stores/delivery agents on ApNet (online Asset Protection tool) concerns/issues; these are typically follow-ups including, but not limited to delivery and/or driver issues * Working with Store Ops on store holds/max cartons * New/Closed Store Coordination - scheduling merch and fixture trucks for successful set up of new stores and scheduling merch and fixture returns for any closed stores - typically 1-2 per month (not a daily responsibility) * Responsible for all other communication/coordination with the US Store Operations, Canada Store Operations and Delivery Agent teams to fix issues and provide updates on scheduled deliveries. * All other duties assigned by manager
REQUIRED SKILLS:
*Well organized *Excellent written/verbal communication skills *Able to follow up and follow through on assigned task *Ability to multitask *Ability to navigate through multiple transportation systems *Ability to utilize MS Office (Excel)
COMPETENCIES
SETTING GOALS - Creates and follow effective plans. Anticipates risks, creates contingency plans. Aligns plans with goals. Allocates adequate resources. Accepts and supports change. Willing to take risks and suggests new ideas, approaches. Takes initiative. Seeks out learning activities.
WORKING WITH OTHERS - Clearly articulates own, other's goals. Promotes a team atmosphere by demonstrating humility and respect. Builds effective relationships, relates well to others. Delivers and responds to feedback in a constructive manner. Considers multiple perspectives. Handles conflict, pressure, uncertainty and adapts independently. Meets commitments. Dedicated to working with business partners on their expectations.
GETTING RESULTS - Personally accountable for work performance targets and achieving results. Prioritizes well. Anticipates and handles obstacles effectively. Makes good, timely decisions. Can simply and process complex problems. Understands underlying issues and addresses root causes. Meets deadlines, works until finished
EXPERIENCE:
*2 Years minimum experience in a logistic or distribution center environment
